Refund policy

Effective Date: 25/05/2026

At Sari Style Shop, we want our customers to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement as described below.

1. Return Eligibility

A product may be eligible for return if:

The product received is damaged or defective.
You received a different product from the one ordered.
The product is missing essential parts or accessories.
The product does not match the product description in a material way.

The product must generally be unused, unworn, unwashed, and in its original condition, with original packaging, tags, labels, and accessories where applicable.

2. Return Request Period

Customers should contact us within 7 days of receiving the order to request a return or replacement.

Return requests submitted after this period may not be accepted unless otherwise required under applicable law.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other practical reasons.

Products that have been:

Used or worn
Washed or altered
Damaged after delivery
Returned without original packaging or tags
Returned with missing accessories

may not be accepted.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For verification, we may request:

Order number
Photographs or video of the product
Photographs of the packaging
Details describing the issue

This information helps us verify and process your request.

5. Return Process

To request a return:

Contact Sari Style Shop through the contact details available on our website.
Provide your order details and reason for the return.
Provide photographs or other information if requested.
Wait for confirmation from our support team.
Follow the return instructions provided by us.

Please do not send products back without receiving return instructions where such instructions are required.

6. Replacement

Where applicable, we may offer a replacement for an eligible defective, damaged, or incorrect product.

Replacement is subject to product availability. If the replacement product is unavailable, an eligible refund may be provided.

7. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase, subject to payment-provider processing times.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

8. Shipping Charges

Where a return is approved because the product was defective, damaged, or incorrectly supplied, applicable return shipping arrangements may be handled by us according to the circumstances.

For returns due to reasons not attributable to an error or defect on our part, applicable shipping or handling charges may be deducted where permitted and communicated to the customer.

9. Cancellation

Order cancellation may be requested before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

10. Refund Delays

If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider. You may also contact us for assistance.

11. Policy Changes

Sari Style Shop reserves the right to modify or update this Return & Refund Policy from time to time. Any changes will be published on this page.

12. Business Information

Sari Style Shop
Legal Name: SARIJ
Business Type: Proprietorship
Address: 1st Floor, Building No. 5-6, Sarij, Kollam Bypass, Kadavoor, Kollam, Kerala – 691002
GSTIN: 32SULPS2190J1ZU